My Hyperphoto isn’t playing. What can I do?

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8 comments

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    Kelly wood

    Hello. I just printed my first hyperphoto and it isn’t playing. Any advice?

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    Kelly wood

    Hello. I just printed my first hyperphoto and it isn’t playing. Any advice?

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    Robert Macauley

    Hey Kelly, sorry to hear it! Sometimes the server is overloaded and that can affect playback. Are you still having issues with it today? If so, please write an email to support@lifeprintphotos.com and they'll be able to take a deeper look into your account and can figure out what the problem is.

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    Zimrry Delgado

    If the person that sent me the Hyperphoto deleted it on her account, will it no longer play?

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    Robert Macauley

    Hey Zimrry, that is correct. Once someone deletes their account, their Hyperphotos are also deleted. This is intentional to protect that person's privacy after they are no longer part of the network.

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    Yeginberdi Daulet

    Моё видео не воспроизводится

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    Yeginberdi Daulet

    Что мне делать? Не знаю в чем причина

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    Robert Macauley

    Hello Yeginberdi, please write an email to support@lifeprint.com and they should be able to help you with this problem. Hyperphoto playback issues are very rare.

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