Oh no! Something’s gone wrong with our magic?! Not to worry, we’re here to help. Nine times out of ten, if you’re having Hyperphoto playback issues, it’s because of internet connection speed on your phone. In decent connection conditions, the photo should playback within three to five seconds of holding it up to the viewer.
Sometimes, lighting can also be a factor. Hyperphotos have a hard time being recognized in dark rooms. You can hit the “Flash” button in the top right corner of the Hyperphoto viewer to turn on your flash and get more light. However, you might have to angle your photo a bit to remove the glare.
If you are trying to view the Hyperphoto on a phone which did not create the original image, it could take 10-20 minutes before playback is available on a different phone.
And, of course, if you continue to have trouble, please contact us. Our kind and energetic support team will be glad to help.