There could be one of two things going on here:
1) Our system is a little bogged down because of super high traffic. This happens occasionally and we are working on a permanent fix for it. Usually this resolves itself in 10 minutes or so if you just come back later.
2) Because you're downloading a video from the internet to watch Hyperphoto, bandwidth and cell connection are a factor. If you're in a place where the WiFi or cell reception is bad, this would cause a delay in playing the video. Please check to see your connection and try again.
If you continue to have issues, please write to firstname.lastname@example.org