Where’s My Rugged Case?

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13 comments

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    Neil & Colette

    Hi

    I am a Lifeprint backer and supporter and I have not yet received my case as was expected last year. You have asked us to be patient and I have as it's been 4 months at least. Could you please give me an indication on eta or an update in the delay or have you just forgotten about your backers here.

    Please advise asap.

    Regards
    Neil

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    Ric Thomann

    any update on a rugged case availability?

  • Avatar
    Robert Macauley

    @Neil, @Ric, The case is being put back through production now. The first version of the case we received from the factory was bad quality that we just couldn't justify sending to our customers. So we had to accept a longer delay and are re-doing production now. We will be providing a full update about the case later this week with dates and latest renderings. Stay tuned.

  • Avatar
    RICK AUNGIERS

    Hi Robert 

    Any more news on when you plan to ship the rugged case please? I need to confirm the correct address BEFORE you ship please. Thanks. Enjoying using Lifeprint.

  • Avatar
    Graeme

    I've just got a life print printer, how do I get hold of a case ?.

    Regards

    Graeme

  • Avatar
    Robert Macauley

    @Graeme, the case is not quite for sale yet. It will be available on our website for purchase within the next 60 days. Stay tuned :)

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    Paulgcv

    Hey, my printer keeps saying " low temperature" and i can get it to print anything , how do i fix it

  • Avatar
    Paulgcv

    Hey, my printer keeps saying on the status: "low temperature" how do i fix it because i cant print anything because of that

  • Avatar
    Robert Macauley

    Hey @Paulgcv, we haven't seen this issue before. Please email support@lifeprintphotos.com and they should help trouble shoot for you.

  • Avatar
    Philip G

    It's now Sept of 2017. Still no Rugged Case?

  • Avatar
    Robert Macauley

    Hey Phillip, we've sent out a number of updates on the case via email, I hope you've been getting them! We've been trying to keep customers updated on this. Here's the latest:

     

    The Lifeprint cases were originally developed back in January/February of this year. After they arrived at our warehouse we realized the quality was terrible. Rather than sending customers really bad product, we had to go to the drawing board with a new factory. Thus the delay. But we're happy to note that the cases are finished manufacturing and shipping to us as we speak. They're on the water now. They should be arriving at our warehouses in the Middle of October and we'll begin shipping at the end of next month. You should have your case sometime in November.

     

    Our Operations Team will be sending out an email update this week or next with more information. Please make sure to keep an eye out. For any future case questions, please write to support@lifeprintphotos.com as they have the most current info.

  • Avatar
    Philip G

    Hi, Robert. I have. The last update we got was in June, June 12th to be exact. That's why I came here.

  • Avatar
    Robert Macauley

    Understood, thanks Philip. A new update will be coming this week or next asking for updated shipping addresses if necessary and notes on preparing for shipment. Stay tuned.

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