Sometimes a shutdown/restart is just what the doctor ordered. Here's how you can “hard reset” your printer. It can solve a variety of hardware problems. We highly recommend this before taking a hammer to it…
- Turn on your printer.
- Find the reset button. To do this, look on the back of the printer, and find the small hole next to the ZINK logo. Directly to the right of the ZINK logo, you'll see a small hole with a small circle logo below it.
- Take a safety pin, or another small pin or any small pointy thing for that matter, and press it inside this hole until your printer turns off. Turn the printer back on, and try again.
If you need more information about what's going on with your printer, check out the "Pint Utility" screen on the home screen of the Lifeprint App. This is the small "printer icon" in the top left corner. You may find more information about your printer issue there. If not, please contact us.