If your printer is jammed with a photo that’s stuck and unable to print, it’s possible you inserted your film upside down. It’s ok! Don’t be too hard on yourself. When you insert the film, make sure the white side is facing up, and the ZINK/Lifeprint side is facing down. If you open the lid to your printer and see the ZINK/Lifeprint side facing up, your film is upside down, and you need to flip it.
Inserting the film upside down sometimes results in printing blank paper. In extreme cases, this can cause the printer to jam and suffer permanent damage. At this time, we don't have fixes for paper jams. If your printer jams please contact us and we will determine if your product is under warranty and issue a replacement as needed. We’d be happy to hear from you, it can get quite lonely here at times…
Comments
9 comments
I bought my Ligeprint at Target, ages ago. I am not sure exactly when. Paper jam! Any ideas? Previous print was on 1/3 of the paper. This photo not printing, about 1 inch on outside and now stuck. Paper is in correctly. Paper pack was just opened 2 days ago.
Thank you,
Jan
Hello Jan, please open the lid of your printer and take a photo of the paper jam. Then, write an email to support@lifeprintphotos.com and attach the photo. They can help you with a replacement.
I tried to print a photo but the film just stucked in inside and don’t come out. I inserted films properly. But status indicator became red and no printed photos. The half the film is showed in inserting areas. I want to show you the pictures of my printer but I guess here is not allowed to upload a picture.
Hello Chae, please write an email to support@lifeprintphotos.com and let them know about your paper jam issue. They should be able to confirm if you product is under warranty and issue you a replacement.
Help! I have had my LIFEPRINT for over a year and it just now got a paper jam! It’s 1/2 way in there and I tried to tug it out but pieces just kept ripping! Now it’s stuck! This was not a cheap device and I use it all the time!
¿I always need to put the smart blue card every time I am going to print?
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