Why does my WiFi sometimes shows as "Disconnected" in the App, when it seems to show as connected on the printer (solid blue light)

If the App shows the printer is "Disconnected", this could be caused by several things. It could be that your router is having trouble connecting with your ISP provider, or it could be that things are running slow on your connection, as sometimes happens. Often, these issues will resolve themselves. However, if you have continued trouble with this, please write our support team at [e-mail].