I have 4 separate hyper photos that I have printed out over the past 24 hours and they worked initially after printing, but now none of them are viewable through the app currently. The app does not even show the line saying that is it making magic happen (not even recognizing it is a hyper photo?). I tried restarting the app a few times and changing the light setting (changing rooms as well as turning the flash on/off).
Any suggestions? This is very disappointing since it was a gift for my girlfriend and she was super excited to show her family members, but when the hyper photo cannot be viewed that takes away all the "magic". If it is a server load issue that worries me even more because the big opening of gifts has not even occurred yet, so it will even get worse the next 2 weeks.
I really love the product and the idea, but it is a very tough sell to someone who is not tech savvy when something does not work as described. I hope there is a solution or reasoning for this sudden outage ASAP.
Please sign in to leave a comment.