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Robert Macauley

  • Total activity 143
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Activity overview

Latest activity by Robert Macauley
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    Robert Macauley commented,

    Hey Hon, it sounds like you may have a faulty unit. Please write an email to support@lifeprintphotos.com describing your issue and we will send you a replacement

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    Robert Macauley commented,

    Hey Kevin, this is an odd issue, not sure without seeing the specifics of how this is happening. But you're right, my first inclination is to think it's a storage issue on your phone, but to your p...

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    Robert Macauley commented,

    Understood, thanks Philip. A new update will be coming this week or next asking for updated shipping addresses if necessary and notes on preparing for shipment. Stay tuned.

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    Robert Macauley commented,

    Hey Phillip, we've sent out a number of updates on the case via email, I hope you've been getting them! We've been trying to keep customers updated on this. Here's the latest:   The Lifeprint cases...

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    Robert Macauley commented,

    Official comment

    Hey Phillip, great question. What kind of laptop / computer do you have?  There's a few solutions SOLUTION  1 - Using Macbook Step 1: Have your friends email or dropbox you the video you'd like to ...

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    Robert Macauley commented,

    Hey Hannah, please reach out to support@lifeprintphotos.com, they should be able to help :) The most likely reason for this is that there's a bluetooth connection issue with the printer. There's a ...

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    Robert Macauley commented,

    Hey @Paulgcv, we haven't seen this issue before. Please email support@lifeprintphotos.com and they should help trouble shoot for you.

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    Robert Macauley commented,

    @Graeme, the case is not quite for sale yet. It will be available on our website for purchase within the next 60 days. Stay tuned :)

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    Robert Macauley commented,

    Hey tdacquisto, glad to help. Sounds like you're having some issues with the phone and printer properly connecting. Here's how the process should work: 1) Turn on your Lifeprint printer and connect...

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    Robert Macauley commented,

    Hey Kcdcc5, yes this is correct. The App is completely separate from the website at the moment. The website is mostly used for customer service while the App is the actual Lifeprint system. They ar...