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Robert Macauley

  • Total activity 258
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Activity overview

Latest activity by Robert Macauley
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    Robert Macauley commented,

    Hello Yeginberdi, please write an email to support@lifeprint.com and they should be able to help you with this problem. Hyperphoto playback issues are very rare.

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    Robert Macauley commented,

    Hello John, the best way to do this is to go to your "Profile" (the little person icon in the bottom right corner of the app", then select the photo you'd like to change the video fo...

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    Robert Macauley commented,

    Hey Caterina, thanks for sending over your image. There is something clearly damaged with your printer. Please write an email to support@lifeprintphotos.com and we can get you a Warranty replacement.

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    Robert Macauley commented,

    Hey, and thanks for writing in. Glad to help here if we can. Are you using an iPhone or Android? Compatibility could be at play here.   First things first, try to manually delete the photo that kee...

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    Robert Macauley commented,

    Hey Bruce, thanks for writing in. Glad to help here. Here's the process for sharing photos with friends: 1) First, you need to make sure you're both "Following" each other within the App....

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    Robert Macauley commented,

    Hello Shirley, thanks for writing in. This is a strange problem we haven't seen before. It could be a device compatibility issue if you're on Android. It's also possible that you have an older vers...

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    Robert Macauley commented,

    Hello Chae, please write an email to support@lifeprintphotos.com and let them know about your paper jam issue. They should be able to confirm if you product is under warranty and issue you a replac...

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    Robert Macauley commented,

    You bet :) As a short term solution, you might want to try using the same account to login. So you can both login to the same Lifeprint account from different phones on one shared account. This wou...

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    Robert Macauley commented,

    Hey Manfred, your point is well taken. We're updating the App this quarter to allow for multiple users. We decided it was the right thing to do as well. But we're having to redo some of our coding ...

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    Robert Macauley commented,

    Hey Patrick, we don't design Lifeprint to be optimized for Tablets. That being said, we have heard of users using Lifeprint on their iPads without issue. You might want to try to purchase and keep ...