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Robert Macauley

  • Total activity 244
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Activity overview

Latest activity by Robert Macauley
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    Robert Macauley commented,

    Hey Gregor, make sure when you connect to your WiFi on the phone, it is connected to the 2.4 GHZ WiFi connection. Not the 5G. If you connect to the 5G, it won't work properly.   Please follow the s...

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    Robert Macauley commented,

    Hey Christine, when you open the printer lid, do you see the white blank side of the paper facing toward you, or do you see the side that says "ZINK"? 9 times out of 10 this is because the paper is...

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    Robert Macauley commented,

    Hey @shelia, just responded to you on another thread, but just to be sure you get it... ------ Very sorry to hear about your trouble! If it worked on the first day, that means the image loaded to t...

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    Robert Macauley commented,

    Hey Shelia, very sorry to hear about your trouble! If it worked on the first day, that means the image loaded to the servers correctly and it is there waiting for you to view it. Most likely the is...

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    Robert Macauley commented,

    Hey Celeste, the Samsung Galaxy should connect no problem using the standard bluetooth connection on your phone. Just make sure the printer is turned on and then check the bluetooth settings on you...

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    Robert Macauley commented,

    Hey Elizabeth, the Lifeprint 3x4.5 film is about twice as expensive as the Polaroid Zip or HP Sprocket film. However, the Lifeprint 3x4.5 film is the largest ZINK film in the market and over twice ...

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    Robert Macauley commented,

    Hey Kimberly, the best way to edit a photo once it's been printed is to create a new print from scratch by going to your camera roll and selecting the image and printing it like a new image. If you...

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    Robert Macauley commented,

    Hello Yeginberdi, please write an email to support@lifeprint.com and they should be able to help you with this problem. Hyperphoto playback issues are very rare.

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    Robert Macauley commented,

    Hello John, the best way to do this is to go to your "Profile" (the little person icon in the bottom right corner of the app", then select the photo you'd like to change the video for and then dele...

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    Robert Macauley commented,

    Hey Caterina, thanks for sending over your image. There is something clearly damaged with your printer. Please write an email to support@lifeprintphotos.com and we can get you a Warranty replacement.