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Robert Macauley

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Latest activity by Robert Macauley
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    Robert Macauley commented,

    Hey tdacquisto, glad to help. Sounds like you're having some issues with the phone and printer properly connecting. Here's how the process should work: 1) Turn on your Lifeprint printer and connect...

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    Robert Macauley commented,

    Hey Kcdcc5, yes this is correct. The App is completely separate from the website at the moment. The website is mostly used for customer service while the App is the actual Lifeprint system. They ar...

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    Robert Macauley commented,

    Hey Kcdcc5, great question. There's currently no way to have the thumbnail show for a "Secret" photo. We recently changed the wording of Private Photos to "Secret Photos" to hel...

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    Robert Macauley commented,

    Faith, this is most likely because your film has been inserted into the printer upside down. Please make sure the film is placed in with the white, blank side facing up. If you open up the printer ...

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    Robert Macauley commented,

    Hey Anthony, Lifeprint for Android is now available in select regions around the world which was launched in February as per our schedule above. However, Android for the US is taking us a little mo...

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    Robert Macauley commented,

    @Neil, @Ric, The case is being put back through production now. The first version of the case we received from the factory was bad quality that we just couldn't justify sending to our customers. So...

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    Robert Macauley commented,

    Hey Olivia, yes you are correct.There are two ways you could make the Hyperphoto available to view by your niece in Lifeprint: 1) You make the photo "Public" in your profile. This is the ...

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    Robert Macauley created an article,

    My Printer is Jammed, What Can I do?

    If your printer is fully jammed with a photo currently stuck and unable to print, it’s possible you inserted your film upside down. When you insert the film for future use, please make sure the whi...

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    Robert Macauley commented,

    Thanks @Kevin, we are aware of the "misaligned fame" issue and we're working to fix it for future versions of the product. The issue is actually the printer itself on this one and not the...

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    Robert Macauley commented,

    @Kevin, @Emmanuel, We are aware of some of the limitations of the ZINK printing process. Most every instant photo printer today uses ZINK technology for printing (Polaroid, LG, HP, others). This te...