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Tom

  • Total activity 147
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Activity overview

Latest activity by Tom
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    Tom commented,

    Hey Gregor, make sure when you connect to your WiFi on the phone, it is connected to the 2.4 GHZ WiFi connection. Not the 5G. If you connect to the 5G, it won't work properly.   Please follow the s...

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    Tom commented,

    Hey Shelia, very sorry to hear about your trouble! If it worked on the first day, that means the image loaded to the servers correctly and it is there waiting for you to view it. Most likely the is...

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    Tom commented,

    Hey Celeste, the Samsung Galaxy should connect no problem using the standard bluetooth connection on your phone. Just make sure the printer is turned on and then check the bluetooth settings on you...

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    Tom commented,

    Hello Yeginberdi, please write an email to support@lifeprint.com and they should be able to help you with this problem. Hyperphoto playback issues are very rare.

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    Tom commented,

    Hello Shirley, thanks for writing in. This is a strange problem we haven't seen before. It could be a device compatibility issue if you're on Android. It's also possible that you have an older vers...

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    Tom commented,

    Hello Chae, please write an email to support@lifeprintphotos.com and let them know about your paper jam issue. They should be able to confirm if you product is under warranty and issue you a replac...

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    Tom commented,

    Hey Patrick, we don't design Lifeprint to be optimized for Tablets. That being said, we have heard of users using Lifeprint on their iPads without issue. You might want to try to purchase and keep ...

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    Tom commented,

    Hello Yeginberdi, several months ago we updated our App to support 15 second Hyperphoto videos up from 10 seconds. There is a plan in place to update to longer than this, but this will probably not...

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    Tom commented,

    Hey Bonnie, please open the lid of your printer and look inside a the paper. What do you see? Do you see the white, glossy side face up? Or do you see the Lifeprint/Zink side face up? You SHOULD be...

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    Tom commented,

    Hey Zimrry, that is correct. Once someone deletes their account, their Hyperphotos are also deleted. This is intentional to protect that person's privacy after they are no longer part of the network.